Last Updated: May 1, 2024

At GiftMyStatus, we take great pride in our handcrafted candles and want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we've designed our refund policy to be fair and customer-friendly.

This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from our website.

1. Returns and Exchanges

1.1 Return Eligibility

You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be:

• In the same condition as you received it
• In the original packaging
• Unused with seals and labels intact
• Accompanied by the original receipt or proof of purchase

1.2 Items Not Eligible for Return

The following items cannot be returned or exchanged:

• Items that have been used, burned, or show signs of use
• Custom or personalized orders (unless faulty)
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards
• Digital products
• Personal care items where the seal has been broken

1.3 Exchange Process

If you would like to exchange an item for a different product, please follow the same procedure as for returns. Once we receive your return, we will process your exchange request and ship the new item to you. Any price difference will be charged or refunded accordingly.

2. Damaged or Defective Items

2.1 Reporting Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Please provide the following information:

• Your order number
• A description of the damage or defect
• Photos of the damaged product and packaging

2.2 Replacement or Refund for Damaged Items

For damaged or defective items, we will offer a replacement or a full refund, including any shipping costs you incurred. If a replacement is not available, we will issue a full refund.

3. Return Process

3.1 Initiating a Return

To start the return process, please follow these steps:

1. Contact our customer service team at returns@giftmystatus.com or call +44 0508 114485.
2. Provide your order number and the reason for your return.
3. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN).
4. Pack the item(s) securely in their original packaging if possible.
5. Include your RAN and a copy of your receipt inside the package.
6. Ship the package to the return address provided by our customer service team.

3.2 Return Shipping

You are responsible for the cost of return shipping unless your return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

3.3 Return Address

Please send your returns to:

4. Refund Process

4.1 Refund Timeline

Once we receive your returned item, we will inspect it and notify you that we have received it. We will then process your refund according to the following timeline:

4.2 Refund Method

Refunds will be issued using the same method of payment you used for your purchase:

• Credit/debit card purchases will be refunded to the same card
• PayPal purchases will be refunded to your PayPal account
• Other payment methods will be refunded according to their specific policies

4.3 Partial Refunds

In some cases, partial refunds may be granted:

• Items returned with signs of use or minor damage
• Items returned without their complete original packaging
• Items returned outside the 30-day return window but within 45 days

The decision for partial refunds is at our discretion and will be determined after inspection of the returned item.

4.4 Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error. If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.

5. Cancellations

5.1 Order Cancellation

You may cancel your order before it has been dispatched. To cancel an order, please contact our customer service team as soon as possible with your order number.

5.2 Cancellation Refunds

If your order has not been dispatched when you cancel it, we will issue a full refund including any shipping charges.

5.3 Orders Already Dispatched

If your order has already been dispatched when you request cancellation, you will need to follow the return process once you receive the package.

6. Gift Returns

6.1 Gift Receipt Returns

If you received an item as a gift and have a gift receipt, you may return it for a store credit equal to the purchase price of the item. The store credit can be used for future purchases on our website.

6.2 Returns Without a Gift Receipt

If you received an item as a gift but do not have a gift receipt, we may be able to provide a store credit at the current selling price of the item. You will need to provide some information to help us locate the original order.

7. Seasonal and Holiday Returns

For purchases made during the holiday season (November 1 - December 31), we extend our return period. Items purchased during this period may be returned until January 31 of the following year, provided they meet all other return criteria.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

This Refund Policy was last updated on May 1, 2024.